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Data Intelligence Platform
Features Owned: Sandbox & Help
My Role: UX Designer
Product Overview
DII (Data Intelligence Platform) is a B2B SaaS product developed by Huawei Cloud, as a UX/UI designer, my responsibilities in this product were: ​
Improve user onboarding and learning experience for DII (Data Intelligence Platform)
Provide users with a safe environment
to explore and learn
Design & Implement
sandbox and help features
Increase user engagement, reduce churn rates, and enhance overall
satisfaction with the product
Product Scope
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Conduct user research to understand current pain points and user needs related to onboarding and learning
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Ideate and brainstorm potential sandbox and help features that align with user needs and product goals
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Design wireframes and prototypes for sandbox and help features
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Present to stakeholders and iterate after discussion
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Develop final designs and collaborate with the development team for implementation
Features Brief
Sandbox Environment
Implement contextual help buttons and tooltips throughout the application
Include options for creating, saving, and reverting sandbox sessions
Help
Provide step-by-step instructions for common tasks
Include a searchable knowledge base or FAQ section
User Personas
Ideate & Brainstorm
To better solve the pain points of our personas, we held brainstorming sessions to ideate desired workflows that our users expect to maximize the effectiveness of their daily performance.
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Problems need to be solved
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Provide a basic understanding of the functionality and navigation for first-time users to get onboard in less than 10 minutes
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Help first-time users explore possible related features they may need when performing certain tasks
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Provide immediate help to users when they encounter confusion on the platform (including but not limited to functionality, navigation, location)
Solutions
The Sandbox environment should include
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A simulated environment where users can explore and interact with the product without consequences
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Access to all features and functionalities with guided prompts for learning
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Step-by-step tutorials to help users understand key features and functionalities
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​Interactive guides with tooltips, walkthroughs, and interactive demos
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The Help feature should include
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Search function to allow users to search for specific help topics or articles based on keywords or phrases related to their query
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FAQs (Frequently Asked Questions) to compile a list of commonly asked questions and provide clear and concise answers to address user inquiries
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Offer contextual help that is relevant to the user's current context within the product
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Implement live chat support to enable users to connect with customer service representatives in real-time for immediate assistance
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Create a comprehensive knowledge base that contains a wealth of information, resources, and tutorials covering various aspects of the product or service
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Feedback mechanism to allow users to provide feedback on the help content and functionality to help identify areas for improvement
Sketches & Wireframes
Based on the ideation sketches and ideas, I developed sets of low-fi and med-fi wireframes to illustrate the ideas visually. They serve as a valuable tool for exploring design concepts, refining ideas, and validating assumptions early in the design process. As well as help streamline the workflow, foster collaboration, and ultimately contribute to the development of successful digital products and experiences.
Hi-Fi Prototypes & Bi-weekly Presentation To Stakeholders
Bi-weekly presentations with stakeholders, project managers, and engineers were held to demonstrate the design process and listen to feedback.
Collect Feedback
Outcomes & Conlusion
Outcomes
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Improved user onboarding experience and reduced learning curve for new users
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Increased user engagement and retention due to enhanced usability and support features
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Positive feedback from users and internal stakeholders on the effectiveness of sandbox and help features in improving the overall product experience
Conclusion
​The implementation of the sandbox and help features in DII represents a significant enhancement to the user experience, empowering users to explore and navigate the platform with confidence. This project highlights our commitment to user-centric design and continuous improvement, ultimately leading to a more intuitive and enjoyable product experience for all users.
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